Customer Service
Course Description
Who Should Attend:"Front-line" child support enforcement (CSE) workers who interact regularly with clients in the child support enforcement environment.
Overview and Focus:This program provides participants with an overview of individual practices that promote positive and continuing relationships with both internal and external customers. These customers include, but are not limited to: plaintiffs, defendants, employers, attorneys, judges, commissioners, members of various state and local agencies, co-workers, and CSE workers in other counties and states. Emphasis is directed at helping the CSE worker meet and exceed customer expectations. This highly interactive workshop features case studies, a variety of planning exercises, and other activities designed with an action learning focus.
Topics Addressed:- Appreciate the skills needed for excellent customer service
- Understand the impact of nonverbal communications
- Identify characteristics of extraordinary customer service
- Practice effective communication skills in both face-to-face and telephone interactions
- Discover the techniques and strategies for dealing with difficult customers
- Identify the variables in a customer-focused organization
6.5 hours
Course Level
Professional Development These highly interactive courses provide professional skill development for child support enforcement (CSE) staff to foster improved performance in their individual CSE roles. Examples of topics in this category include Customer Service, Coaching for Excellent Performance, and Supervisory Roles and Responsibilities.
