Supervisory Roles & Responsibilities

Course Description

Senior officers, supervisors, assistant directors, and directors in child support enforcement.

This program helps develop the participant’s skills, understanding, and confidence in fulfilling important supervisory and leadership roles in child support enforcement. Focus is on building skills in the basic competencies that today’s supervisors need in supervising and leading employees to greater individual, team and organizational performances. This highly interactive workshop features case studies, a variety of planning exercises, and other activities designed with an action-learning focus.

• Identify the changes necessary to transition to a successful supervisor and leader in child support enforcement.
• Identify the expectations of supervisors and leaders in child support enforcement.
• Describe the key skills, beliefs, and attitudes associated with supervision.
• Develop an understanding of the changing role of management and supervision.
• Develop an understanding of why communication breaks down in the child support enforcement environment.
• Develop an understanding of the impact of nonverbal communication.
• Sharpen your listening skills.

6 hours

Course Level

Professional Development These highly interactive courses provide professional skill development for child support enforcement (CSE) staff to foster improved performance in their individual CSE roles. Examples of topics in this category include Customer Service, Coaching for Excellent Performance, and Supervisory Roles and Responsibilities.