Coaching for Excellent Performance

Course Description

Supervisors, assistant directors, and directors in child support enforcement interested in enhancing their coaching skills to foster excellent performance in their staff.

This program has been designed to continue building skills in the basic competencies that today’s supervisors need in supervising and leading employees to greater individual, team, and organizational performances. Participants can develop practical skills in the areas of managing performance and creating a motivational climate that supports excellent individual performance. This highly interactive workshop features case studies, a variety of planning exercises, and other activities designed with an action-learning focus.

• Increase understanding of motivation and how to create a motivational climate
• Develop skills in clarifying performance expectations
• Develop skills and confidence as a performance coach
• Increase skills in observing performance, maintaining good performance records, and giving effective feedback to improve performance
• Develop skills in using a structured model for helping employees improve performance

6 hours

Course Level

Professional Development These highly interactive courses provide professional skill development for child support enforcement (CSE) staff to foster improved performance in their individual CSE roles. Examples of topics in this category include Customer Service, Coaching for Excellent Performance, and Supervisory Roles and Responsibilities.