PACSETI Management Academy
Course Description
Who Should Attend:DRS directors, assistant directors, and managers
Overview and Focus:The focus of the course is on how understanding behavioral styles, applying communication skills, and coaching employees can contribute to a more productive workplace.
Participants will learn about the various factors that influence behavior and will assess their own behavioral preferences in the work environment. Participants will explore the characteristics of each of the four behavioral styles, the impact of style differences in the workplace, and the importance of meeting the needs of others.
Participants will learn how two-way communication, verbal and nonverbal communication, and listening skills can be used to develop effective work relationships.
Participants will learn the fundamental skills necessary to manage the performance of their employees. Participants will identify their employees’ strengths and areas for improvement using the seven-step coaching process and will plan a coaching meeting to address a DRS-specific coaching issue.
Topics Addressed:- The primary topics addressed in the workshop include the following:
- Recognize the various factors that influence your behavior and the behavior of others
- Understand and identify the four DiSC behavioral styles and the characteristics of each
- Recognize the strengths and challenges of each style
- Recognize the impact of your style and the styles of others and learn to value those differences
- Develop a personal action plan to overcome existing communication barriers and build positive work relationships with others
- Describe the communication cycle and recognize why communication breaks down
- Define the three elements of communication and explain the impact of each element on the meaning of the message
- Identify the challenges to listening and choose ways to overcome those challenges
- Develop a personal action plan to overcome existing communication barriers and build positive work relationships
- Identify reasons why leaders avoid coaching
- Describe the characteristics of effective coaches
- Write a SMART goal to clarify performance expectations for an employee
- Recognize the difference between behaviors and abstractions
- Assess your effectiveness in the seven-step coaching process
- Recognize the coaching meeting as a process and identify the seven steps of that process
- Identify the skills required in each step of the coaching meeting
- Plan a coaching meeting to address a real-world performance issue
Three separate days of instruction held over a period of several months
Course Level
400 Level These courses focus on enhancing the capability of directors, managers and supervisors to manage key organizational processes that drive performance improvement strategies. The courses address various methods for analyzing comparative performance data. Participants examine performance gaps/problems, determine root causes, and develop potential solutions. Additionally, the courses include case studies and experiential learning activities designed for upper level management. These courses vary in length from one to three days and are designed for experienced child support enforcement officers, supervisors, managers, and directors; however, directors may also elect to send "selected" highly experienced, responsible staff.
